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The Big Picture: What Not To Overlook When Hiring A Custom Software Development Service

Updated: Dec 19, 2019

Developing and maintaining custom software solutions that enable companies to better support essential business processes can be challenging – but well worth it. Finding a shop that can bring your vision to life can be one of the most overwhelming parts of the process. When companies look for a custom development service, it is encouraged to find one you can trust with the obvious tasks of designing, developing, and delivering the product in question.


Interested in taking it a step further? Here are just a few considerations we recommend businesses take into account when finding a provider to develop your next application.


Related: Explore the advantages and disadvantages of custom software development here.



1. Ensure the new application minimizes disruption during implementation.


An important challenge in any company – big or small – is bringing new software or IT infrastructure onboard while minimizing downtime and service interruptions. Reducing these disruptions not only helps to keep the business day running smoothly, but it also helps your team and the eventual end-users of this new software gain confidence in what they will be using. An experienced software development company will design the application’s architecture around the operational needs of your staff to ensure user-friendliness and ultimately lessen the learning curve inherent with adopting a new system.


2. Embrace your brand identity during development.


Maintaining your company’s brand across your new software applications is a feat that can be accomplished when working with custom development, as opposed to off-the-shelf solutions. The company designing your application should know the value in bringing your brand identity into this new space, providing you ways within the final solution to promote these elements for the benefit of your end-users. This could include anything as simple as incorporating your company logo and color scheme or as complex as custom forms, automated reports, and more.


Why is this important? One reason is that it gives end-users added confidence in the software, ensuring them that they are using a trusted application.

Another is that customizing an application to fit a company’s brand and/or incorporate common styling choices found in other software solutions utilized across the company helps new-users become pros in record time. If your team is already familiar with operating a system that has a similar look and feel, then the on-boarding process becomes much easier.


3. Make note of the company’s support system and their response time.


In an ideal world for anyone using software, end-users will never need support. The application will run smoothly on their network from the start, and they will know exactly how to use every tool and setting included. Realistically, this is not always the case. Differences in settings, system architecture, plug-ins, integrated software versions, and more can lead to a hiccup in the application despite the development team trying their best to mimic the clien